MTN Nigeria Grapples with Service Outage Due to Multiple Fibre Cuts
MTN Nigeria has attributed the recent service outage experienced by its subscribers to multiple fibre cuts, causing disruptions in both voice and data services. The telecommunication giant acknowledged the challenges faced by its customers and provided an explanation for the service interruption in a post on Twitter on Wednesday, February 28, 2024.
The outage affected a significant number of users, prompting complaints from subscribers who experienced network disruption. MTN Nigeria expressed regret over the downtime and assured customers that efforts are underway to restore full service.
The company disclosed that its engineers are diligently working to resolve the issue, with services gradually being restored in some areas. Despite the ongoing efforts, MTN Nigeria apologized for the inconvenience caused and requested patience and understanding from its clients as they work towards restoring full service.
This recent service interruption is not the first time MTN Nigeria has faced technical challenges affecting its services. In November 2023, the company experienced a temporary glitch in its system, resulting in the removal of debt from the accounts of subscribers who had borrowed airtime.
Prompt action by MTN’s engineers addressed the issue, and customers’ balances were restored after the glitch was resolved. The recurrence of technical challenges underscores the complex nature of telecommunications infrastructure and the need for constant vigilance to maintain seamless service delivery.
